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shows you understand your customer pretty well ( more on this below ) .
Almost done... just two small but important details. First, who will be entering
the data, your customers or you? Leave the default selection, “Our Customers,”
if your customers will be entering the data from their own computers. Select
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“Our Company” if an employee or hired consultant will be entering all the
answers.
Seem like a weird question? Well, the survey has a rather sophisticated
checking mechanism to make sure that one person only submits one response.
If someone tries to mess up your survey by submitting 100 answers, we thank
them each time they do it but the answers are not entered into the database.
Some companies, however, might want to “show and tell” customers personto-
person and then give them the printed questionnaire to answer (yes, oldfashioned
pen and paper!). A researcher would complete the process by
entering all the data into the survey.
That researcher would not be happy if he found out that 299 of the 300 sets of
data that he had entered were ignored. So, if you’re doing this, please select
“Our Company.” Otherwise, leave the default selection at “Our Customers.”
For consultants... If you are using MYPS! to furnish pricing advice, here’s a
good tip for entering the data that you gather offline. Go to the survey page that
you have created. Note whether you get Question 2a or Question 2b (let’s say
it’s 2a), fill in the appropriate answer and submit. Then hit your browser’s back
button to return to your “2a survey.”
Click and enter the next set of survey data, and the new e-mail address. Then
submit. Hit your BACK button again and keep repeating until you have done all